wibid's Privacy Policy
Your personal information is completely safe with us. This page clearly describes how wibid collects, stores, and uses your information.
Introduction and Applicability
Introduction
wibid ("we", "us", or "platform") operates an online casino and betting service for users in Bangladesh. We place the highest importance on your privacy and are committed to protecting your personal information.
This privacy policy ("policy") describes how wibid collects your personal information, the purposes for which it is used, how long it is retained, with whom it is shared, and what measures are taken to protect your information. This policy applies to the website https://wibid.cam.
By using our services, you are agreeing to this privacy policy. If you do not agree with any terms of this policy, please stop using our services and contact us.
Scope of Applicability
This policy applies to the following individuals:
- Anyone who visits the website https://wibid.cam.
- Anyone who has registered an account with wibid.
- Anyone who participates in any wibid service, game, or promotion.
- Anyone who contacts us through customer support or live chat.
- Anyone who conducts transactions via bKash, Nagad, Rocket, or bank transfer.
Data Collection
Information We Collect
wibid may collect the following types of information:
- Identity information: Your full name, date of birth, national ID or passport number (where applicable).
- Contact information: Email address and any other contact details you provide.
- Financial information: bKash/Nagad/Rocket account numbers and bank account details — for transaction processing only.
- Technical information: IP address, browser type, device information, operating system, and session logs.
- Usage information: Which games you have played, betting history, and records of bonus receipt and use.
- Communication records: Your conversations with us via live chat or email.
How Information Is Collected
We collect information in the following ways:
- What you directly provide during the registration and verification process.
- During deposit and withdrawal transactions.
- Automatically through cookies and tracking technologies while browsing our website.
- When you contact us through customer support or live chat.
- When you participate in our promotions, tournaments, or special offers.
- From payment processors or, where applicable, third-party verification services.
Use of Information
Purposes for Which Information Is Used
wibid uses your information only for the following legitimate purposes:
- Creating, managing, and verifying your account.
- Processing all financial transactions including deposits and withdrawals.
- Providing bonuses, promotions, and VIP benefits.
- Providing technical support and customer service.
- Preventing fraud, money laundering, and other illegal activities.
- Monitoring and supporting responsible gambling.
- Ensuring the security and stability of the platform.
- Improving our services and adding new features.
- Fulfilling applicable legal obligations.
Marketing Communications
With your consent, wibid may send you information about new promotions, bonus offers, and platform updates to your email. You may opt out of such communications at any time.
To opt out, write to us at: [email protected]. Or let our support team know via 24/7 live chat.
Data Sharing and Retention
Sharing Information with Third Parties
wibid never sells your personal information or shares it with unauthorised third parties. Information may only be shared in the following cases:
- Payment processors: Information required to complete transactions with bKash, Nagad, Rocket, and bank transfer providers.
- Technology providers: Game software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.) solely for the purpose of operating gameplay.
- Legal authorities: Where required by applicable law or by court order.
- Security investigations: Where necessary in the investigation of fraud or illegal activity.
Third parties are contractually required to handle your information with strict confidentiality and not to use it beyond the specified purpose.
Data Retention Period
We retain your information for as long as your account is active and as needed to provide our services. Even after an account is closed, information may be retained for the following reasons:
- Fulfilling legal obligations and resolving potential disputes.
- Maintaining audit records of financial transactions.
- For fraud prevention and security purposes.
Once the need for retention has ended, your information is securely deleted or anonymised.
Data Security
Security Measures
wibid uses industry-standard technology and practices to protect your information. Our security measures include:
- SSL encryption: Our entire website is protected by SSL/TLS encryption, which keeps data transmission secure between your browser and our servers.
- Password encryption: Your password is never stored directly — only an encrypted hash is kept.
- Access controls: Only authorised staff can view your information, and only when there is a specific need.
- Regular security reviews: Our systems undergo regular security testing.
- Suspicious activity monitoring: When unusual activity is detected on an account, immediate action is taken.
Cookie Policy
wibid uses cookies on our website. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential cookies: Required for login sessions, security, and core functionality.
- Functional cookies: For remembering your preferences and language settings.
- Analytics cookies: For understanding and improving how our site is used.
Cookies can be controlled by changing your browser settings, but disabling certain cookies may cause some site features to not work properly.
Your Rights
Your Rights Regarding Your Information
wibid grants you the following rights over your personal information:
- Right to access: You can find out what information we hold about you.
- Right to rectification: You can request that inaccurate or incomplete information be corrected.
- Right to erasure: In certain circumstances you can request that your information be deleted.
- Right to restrict processing: You can request that the use of your information be limited for specific purposes.
- Data portability: The right to receive a copy of your information where applicable.
- Right to withdraw consent: You can withdraw consent to marketing communications at any time.
To exercise these rights, email [email protected] or contact us via our 24/7 live chat.
Protection of Minors' Information
wibid is for users aged 21 and over ("21+ only"). We do not knowingly collect any information from minors. If it comes to our attention that information from a minor has been collected, we will delete it immediately and close the associated account.
If parents or guardians believe their child is using our platform, please let us know at [email protected].
Policy Updates and Contact
Policy Changes
wibid may update this privacy policy from time to time. If any significant changes are made, we will:
- Update the date on this page.
- Send you a notification by email if needed.
- Inform you before the revised policy takes effect.
If you continue using our services after the revised policy takes effect, you will be considered to have agreed to the new policy.
Contact Us
If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us through the following:
Our privacy team will generally respond to your request within 72 working hours.