Safe and Aware Betting

wibid's commitment to responsible gambling

wibid believes that entertainment should always be enjoyed in a controlled and mindful way. Your protection and well-being are our highest priority.

For 21+

What is responsible gambling and why does it matter?

Online casino and betting can be an enjoyable form of entertainment, but it must be enjoyed mindfully and within limits. Responsible gambling means keeping control over your time, money and mental state — and seeking help when needed.

wibid is committed to ensuring a safe environment for players in Bangladesh. We want you to see gaming as entertainment, not as a way to earn money or solve financial problems. Our goal is for every game to be a positive experience.

Remember — gambling always carries financial risk. Continuing to play in the hope of recovering lost money is never the right approach. The core principle of responsible gambling is — set a budget, respect time limits, and stay composed even when you lose.

The core principles of responsible gambling

By following these six principles you can ensure a healthy and enjoyable gaming experience.

Set a budget

Before playing, set a weekly or monthly budget for yourself. Only spend the amount you can afford to lose. Never use money set aside for essential expenses on gaming.

Respect time limits

Avoid playing for long periods without a break. Allocate a fixed amount of time for gaming each day and do not go beyond that limit. Give the highest priority to spending time with family and friends.

Make mindful decisions

Do not play when driven by emotion or while under mental stress. Avoid betting entirely after consuming alcohol or drugs. Decisions made with a clear head are always the best decisions.

Use deposit limits

On wibid you can set your own daily, weekly or monthly deposit limit. This tool will protect you from overspending and help you stay in control of your budget.

Self-exclusion option

If you feel that gaming is having a negative impact on your life, contact our support team to request a temporary or long-term self-exclusion. Your account will be closed for the specified period.

Protection of minors

wibid is only for individuals aged 21 and above. Use parental control software on your device and keep your login credentials safe to prevent minors from accessing this platform.

Warning signs of problem gambling

If the signs below appear, it means gaming is becoming a problem. Taking action in time makes it possible to keep the situation under control.

Remember — seeking help is not a sign of weakness; it is a brave and wise step. Our support team is always by your side.

  • You are increasingly placing larger bets to try to recover lost money.
  • Stopping gaming or taking a break feels difficult.
  • You keep playing while neglecting the needs of family, friends or work.
  • You are borrowing or going into debt beyond your set budget to keep playing.
  • You are lying to your family about how much you play and for how long.
  • When you stop gaming you feel restless, irritable or anxious.
  • You are turning to gaming to escape stress or problems.
  • You are thinking about gaming excessively and losing concentration.

wibid's self-help tools

We provide a number of effective tools to help you keep your gaming experience in check. Contact our 24/7 live chat support to use them.

Deposit Limit

Set a maximum daily, weekly or monthly deposit limit for yourself. Reducing a limit takes effect immediately; increasing one is subject to a cooling-off period.

Time-Out

Place a time-out on your account for a set period — from 24 hours up to several weeks. During this time you will not be able to deposit or bet.

Self-Exclusion

Long-term self-exclusion closes your account for 6 months or more. It cannot be reactivated before that period ends.

Bet Limit

Control the maximum amount for each bet. This tool can be used effectively to prevent overspending on a single bet.

To activate these tools or for any account-related assistance, contact our 24/7 Bengali live chat support or email [email protected]. We are always at your service.

wibid's commitment to responsible gambling

We are not just an entertainment platform — we are deeply committed to the well-being and safety of our players. It is our responsibility to protect the dignity and privacy of every player.

  • Only registered users aged 21 and above may use the platform.
  • Your personal and financial information is fully secured through SSL encryption.
  • Every game is independently tested to ensure fair play.
  • When suspicious activity is detected, our team takes immediate action.
  • Self-exclusion or limit requests are processed with the highest level of confidentiality.
  • When problematic gaming is identified, our team actively provides support.
  • Secure payment methods — bKash, Nagad, Rocket and bank transfer.

Contact Support

If you feel that gaming is causing problems for you or someone you know, contact us without delay. Our expert team is always ready to assist in Bengali.

24/7 Live Chat — for immediate assistance
Email: [email protected]
Full support available in Bengali
Your information will remain completely confidential

Five simple steps to play safely

1

Set your budget and time limit before playing

Decide in advance how much money and how long you will play. When you reach that limit, end the session.

2

See gaming as entertainment

Gaming is not a guaranteed way to earn money. It is a form of entertainment — keeping that mindset will make the experience more enjoyable.

3

Take regular breaks

Take at least a 10 to 15 minute break every hour. Playing for long stretches without a break reduces your ability to make sound decisions.

4

Stop after a loss

Continuing to play after a loss in an attempt to recover money is a dangerous pattern. When you reach your set limit, end the session.

5

Seek help when needed

If you ever feel that gaming is getting out of control, contact the wibid support team. We provide assistance with full confidentiality.

Common questions about responsible gambling

To set your deposit limit, contact our 24/7 live chat support or email us at [email protected]. Our team will process your request and activate the limit. Daily, weekly or monthly limits are all available. Reducing a limit takes effect immediately, but increasing one may take some time.

Yes, once self-exclusion is active, deposits, betting and playing games will be completely disabled on your account for the chosen period. Your account cannot be reactivated before that period ends. The minimum self-exclusion period is 6 months. Your account balance will remain safe and can be withdrawn once the period is over.

No. wibid is only for individuals aged 21 and above. Age is verified at registration and minors are not permitted to open an account. Parents should install parental control software on their devices and keep login credentials secure.

Some common warning signs are: repeatedly playing to recover lost money, hiding your gaming from family, borrowing or going into debt beyond your budget, being unable to stop playing, and feeling restless when you stop gaming. If you notice any of these in yourself, reach out to us — we will help without judgment.

When your time-out period ends, you will need to actively request reactivation through live chat or email. This extra step is intentional so that you make the decision with full awareness.

No. Your self-exclusion or any limit you set is completely confidential. We never share your personal gaming information with third parties unless required by law.

Play with awareness, enjoy the experience

Enjoy your favourite games on wibid responsibly. Our support team is always ready for any questions.

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